Terms of Service

Services and capacity

All plans include unlimited project requests and revisions, with no points, monthly editing credits, output caps or expiring allowances. Starter includes 1 active editing slot, Growth 2 and Scale 3. Additional requests wait in your queue until an active slot opens. Projects awaiting your review do not occupy an active editing slot.

All three editing tiers are included. Mix short-form and long-form projects freely. Provide clear instructions and timely feedback. Delivery estimates depend on complexity, workload, complete materials and feedback; they are not guaranteed deadlines or monthly delivery counts.

Prices and payment

Prices are in USD. Month-to-month plans cost Starter $750, Growth $1,450 and Scale $2,000 per month.

Launch offer through October 31, 2026 at 11:59 PM Mountain: 12-month plans are paid in 12 monthly payments of $550, $1,080 and $1,500, totaling $6,600, $12,960 and $18,000 respectively. Savings versus 12 month-to-month payments are $2,400, $4,440 and $6,000. The launch includes three months free, spread across the 12 payments; Starter includes an additional $150 discount and Growth an additional $90 discount. This is not three initial months without a payment.

Launch six-month plans are paid upfront: Starter $3,300, Growth $6,480 and Scale $9,000. Savings versus six month-to-month payments are $1,200, $2,220 and $3,000. The three-free-month launch headline applies to the 12-month plan.

After the launch, six-month upfront prices are $3,750, $7,200 and $9,900. Standard 12-month plans have 12 monthly payments of $625, $1,200 and $1,650, totaling $7,500, $14,400 and $19,800. Savings versus 12 month-to-month payments are $1,500, $3,000 and $4,200.

Your rate stays the same for as long as your plan stays active. You authorize charges for the selected package and applicable fees. Keep billing details current and contact us about failed payments; non-payment may affect service access.

Cancellation, refunds, and pauses

Month-to-month plans renew each month until canceled. The 12-month payment option is a 12-month commitment paid in installments, not a cancel-anytime monthly plan. Six-month upfront plans cover six months of service. Cancel by emailing [email protected] before the next charge, or through the client portal if available. Cancellation takes effect at the end of the current paid period, with access continuing through that period. Subscriptions cannot be paused or frozen. Monthly billing continues even if you do not submit work until cancellation takes effect. Fees, including prepaid packages, are non-refundable for unused capacity, early cancellation, or lack of use, except where applicable law requires otherwise. Nothing here limits non-waivable statutory rights or remedies.

Your materials and finished work

You must have rights and permissions for submitted footage, music, branding, and other materials, and must not submit unlawful content. You authorize us to process those materials to provide services. Ownership of your original materials remains yours; rights in delivered work are subject to payment and any third-party licenses. You are responsible for reviewing final work before publication. We use finished work publicly in our portfolio only with permission. Email [email protected] to withdraw permission for future public use; these Terms do not expand permissions previously given.

Accounts, limitations, and responsibility

Keep access secure and use platforms lawfully. Content Bug and its licensors retain software, branding, and platform intellectual property; access grants no software ownership. Enabled integrations have separate terms and availability. Keep your own copies: permanent storage is not guaranteed. Services are provided as available, without warranties where legally permitted. Where permitted, we exclude consequential losses and cap liability at fees paid during the preceding three months. Non-waivable rights remain. You are responsible for claims arising from your materials or unlawful use.

Disputes and governing law

Contact us first to seek an informal resolution. Subject to applicable law, unresolved disputes follow individual arbitration under the AAA Consumer Arbitration Rules, in Nashville, Tennessee or virtually at your election; individual small-claims and intellectual-property or unauthorized-access court exceptions remain available. Tennessee law applies, with Davidson County courts for matters outside arbitration, subject to mandatory applicable protections.

Updates and contact

We may update these Terms as permitted by applicable law and identify changes with the date above. Invalid provisions do not invalidate the remaining Terms. For service, billing, cancellation, or legal questions, email [email protected] or call +1 385-200-7582.