Privacy Policy

1. Introduction

Content Bug ("we," "us," or "our") describes how we gather, utilize, share, and safeguard your information when accessing our website, services, and applications. By using our services, you consent to this policy's terms.

This policy applies to all Content Bug subscription plans including Basic, Silver, and Gold tiers.

2. Information We Collect

Direct Submissions

Account creation data (name, email, phone, address, company)
Payment and subscription details
Content for editing (videos, audio, images, creative briefs)
Communications with our support team
Meeting scheduling information
Employment applications

Automatic Collection

Device details (IP address, browser type, operating system, screen resolution)
Usage patterns (pages visited, features used, time spent)
General location based on IP address
System logs and access times

Third-Party Sources

Payment processors provide transaction data
Analytics providers supply usage statistics
Social platforms share authorized profile info
Cloud storage providers send file metadata

Sensitive Information

We do not intentionally collect social security numbers, financial account details, health data, or biometric identifiers. Any inadvertent submissions receive careful handling and deletion upon request.

3. How We Use Your Information

Service Delivery

We process edit requests, manage accounts, personalize experiences, and develop features based on usage analysis.

Business Operations

We process payments, send confirmations, enforce agreements, detect fraud, and maintain compliance records.

Marketing Communications

With your consent, we send promotional emails, deliver targeted advertising, conduct surveys, and feature case studies.

Legal Compliance

We respond to legal processes, government requests, and investigate policy violations as required by law.

4. Information Sharing

We do not sell your personal information. We have not sold personal information in the past 12 months and have no intention of doing so.

Service Providers

We share data with trusted vendors who help operate our business:

Payment processors (Stripe)
Cloud storage vendors (Google Drive, Dropbox)
Email services
Analytics platforms
Customer support tools
Video conferencing (Zoom)
CRM systems (GoHighLevel)

All vendors face contractual obligations to protect your data.

Business Transfers

Information may transfer during mergers, acquisitions, or asset sales. We will provide notification in such events.

Legal Requirements

We may disclose information for court orders, law enforcement requests, rights protection, policy violation investigations, and fraud prevention.

5. Cookies and Tracking

Cookie Types

Essential cookies: Required for functionality and security (session/persistent)
Functional cookies: Remember your preferences (up to 1 year)
Analytics cookies: Track performance and usage (up to 2 years)
Marketing cookies: Enable targeted advertising (up to 2 years)

Your Control

Your browser allows you to block cookies, delete sessions, or allow first-party only. Note that blocking essential cookies may affect functionality.

6. Data Retention

Account information: Duration of subscription plus 3 years
Transaction records: 7 years (legal requirement)
Video files: 90 days after delivery
Support communications: 3 years post-resolution
Marketing preferences: Until you opt-out
Analytics data: 26 months (aggregated)

Unnecessary data receives secure deletion or anonymization.

7. Data Security

Our Protective Measures

TLS/SSL and AES-256 encryption
Role-based access and multi-factor authentication
Firewalls, intrusion detection, DDoS protection
24/7 monitoring and logging
Third-party vendor security reviews
Employee security training

Your Responsibilities

Maintain credential confidentiality
Use strong, unique passwords
Report unauthorized access immediately
Keep contact information current

Limitation: No method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify affected individuals of any breach as required by law.

8. Your Rights and Choices

Access and Portability

You may request access to your personal information and receive portable copies of your data.

Correction

You can correct inaccurate, update outdated, or complete incomplete information.

Deletion

You may request deletion of your data, subject to legal exceptions for transaction completion, legal compliance, and fraud detection.

Opt-Out Options

Marketing emails: Use unsubscribe links
SMS: Reply STOP
Targeted advertising: Adjust browser preferences
Data sharing: Contact us directly

To exercise your rights, contact [email protected]. We respond within 30 days after identity verification.

Non-Discrimination: We will not discriminate against you for exercising your privacy rights. Service quality remains identical regardless of your choices.

9. California Privacy Rights (CCPA/CPRA)

California residents enjoy additional protections:

Right to Know: Request disclosure of collected categories, sources, business purposes, and third-party recipients
Right to Delete: Request deletion of collected information (with exceptions)
Right to Correct: Request correction of inaccurate data
Right to Opt-Out: We do not sell personal information or share for cross-context behavioral advertising

Authorized agents may submit requests on your behalf with proper verification.

10. International Data Transfers

Content Bug operates from the United States. Your information may be processed internationally where our service providers operate.

Safeguards

Standard contractual clauses
Data processing agreements
Applicable framework compliance

GDPR (European Users)

Processing bases include consent, contract performance, legitimate interests, or legal obligations. You may lodge complaints with your supervisory authority.

PIPEDA (Canadian Users)

We comply with the Personal Information Protection and Electronic Documents Act. You retain access, correction, and consent withdrawal rights.

11. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover child data has been collected, it will be promptly deleted. Report concerns to [email protected].

12. Your Content

Ownership

You retain all ownership rights to your submitted content (videos, audio, images). We claim no ownership of your creative work.

Processing License

By submitting content, you grant Content Bug a limited, non-exclusive license to process your materials solely for providing our editing services.

Storage and Confidentiality

Content remains on secure servers during editing. Completed projects are retained for 90 days post-delivery. All content is treated as confidential and shared only with editors working on your projects.

Portfolio Use

We request explicit permission before using any work in our portfolio or marketing materials.

13. SMS/Text and Communications Policy

Message frequency varies based on account activity
Standard message and data rates may apply
Reply STOP to opt-out of SMS
Reply HELP for assistance
Phone numbers are never shared for third-party marketing

Team member calls may be recorded for quality assurance and training purposes. You will be notified before recording begins.

14. Policy Changes

We may update this policy periodically. Changes will be posted on our website with an updated effective date. Significant changes will be communicated via email. Continued use of our services after updates constitutes acceptance.