Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Content Bug Video Editing, Limited Liability Company ("Content Bug," "Company," "we," "us," "our") collects, uses, discloses, and protects information about you when you use our website, services, and applications (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Policy, please do not use our Services.

This Policy applies to all users of our Services, including visitors, free trial users, paid subscribers, and any other individuals who interact with Content Bug.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, billing address, company name (if applicable)
• Subscribe to our services: Payment information, billing details, subscription preferences
• Submit content for editing: Video files, audio files, images, creative briefs, instructions, brand guidelines
• Communicate with us: Support requests, feedback, survey responses, chat messages
• Schedule calls or meetings: Calendar availability, meeting preferences, Zoom/video call data
• Apply for employment or contractor positions: Resume, work samples, employment history

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Information: Pages visited, features used, click patterns, time spent on pages, referring URLs
• Location Information: General geographic location based on IP address (country, state/region, city)
• Log Data: Access times, error logs, system activity, hardware settings

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors: Transaction confirmation, payment status, fraud prevention data
• Analytics providers: Aggregated usage statistics, demographic information
• Social media platforms: If you connect your social accounts, profile information you authorize
• Marketing partners: Lead information, advertising campaign performance
• Cloud storage providers: File metadata when you connect external storage (Google Drive, Dropbox)

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as:

• Social Security numbers or government-issued ID numbers
• Financial account numbers (other than for payment processing)
• Health or medical information
• Racial or ethnic origin, religious beliefs, sexual orientation
• Biometric data for identification purposes

If you inadvertently provide such information in your content submissions, we will treat it with appropriate care and delete it upon request.

3. How We Use Your Information

3.1 Providing and Improving Services

• Deliver video editing services according to your subscription
• Process and fulfill your edit requests
• Communicate with you about your projects and account
• Provide customer support and respond to inquiries
• Personalize your experience and remember your preferences
• Improve and optimize our Services based on usage patterns
• Develop new features and services

3.2 Business Operations

• Process payments and manage billing
• Send transactional communications (confirmations, receipts, updates)
• Enforce our Terms of Service and other agreements
• Detect and prevent fraud, abuse, and security incidents
• Maintain records as required for legal and business purposes
• Analyze business performance and make strategic decisions

3.3 Marketing and Communications

• Send promotional emails about our services (with your consent)
• Deliver targeted advertising on third-party platforms
• Conduct surveys and collect feedback
• Share case studies and testimonials (with your permission)

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.4 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Protect our rights, property, and safety, and that of our users and the public
• Investigate potential violations of our policies

4. How We Share Your Information

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If Content Bug is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• To protect the rights, property, or safety of Content Bug, our users, or others
• To investigate potential violations of our Terms of Service
• To detect, prevent, or address fraud, security, or technical issues

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize an integration with another service.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful.

5.2 Types of Cookies We Use

5.3 Other Tracking Technologies

• Pixel tags (web beacons): Small images that track email opens and website activity
• Local storage: Data stored in your browser for faster performance
• Session replay tools: Record user interactions to improve UX (anonymized)

5.4 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect site functionality)
• Delete cookies after each session
• Allow only first-party cookies
• Receive alerts when cookies are set

Note: Disabling certain cookies may limit your ability to use some features of our Services.

5.5 Do Not Track

Some browsers have a "Do Not Track" feature. Our Services do not currently respond to Do Not Track signals, but you can manage tracking through your cookie preferences.

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

6.2 Specific Retention Guidelines

6.3 Deletion

When data is no longer needed, we securely delete or anonymize it. Some information may persist in backups for a limited time before complete deletion.

7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access controls: Role-based access, multi-factor authentication for staff
• Network security: Firewalls, intrusion detection, DDoS protection
• Physical security: Secure data centers with restricted access
• Monitoring: 24/7 security monitoring and logging
• Vendor assessment: Security reviews of third-party providers
• Employee training: Regular security awareness training

7.2 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Notifying us immediately of any unauthorized account access
• Keeping your contact information up to date

7.3 Security Incidents

In the event of a data breach that affects your personal information, we will:

• Notify affected individuals as required by law
• Provide information about what data was involved
• Describe steps we're taking to address the incident
• Offer guidance on protecting yourself

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Receive a copy of your data in a portable format
• Know what information has been collected and how it's used

8.2 Correction

You have the right to:

• Correct inaccurate personal information
• Update outdated information
• Complete incomplete information

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions:

• Information needed to complete a transaction or provide services
• Information required for legal compliance
• Information necessary to detect fraud or security incidents
• Information protected by legal privilege

8.4 Opt-Out Rights

You can opt out of:

• Marketing emails (click unsubscribe or contact us)
• SMS/text messages (reply STOP)
• Targeted advertising (adjust ad preferences)
• Certain data sharing (contact us with your request)

8.5 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days (or sooner as required by law). We may need to verify your identity before processing certain requests.

8.6 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not receive different pricing or quality of service for making privacy requests.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Right to Know

You can request disclosure of:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information collected

9.2 Right to Delete

You can request deletion of personal information we collected, with certain exceptions.

9.3 Right to Correct

You can request correction of inaccurate personal information.

9.4 Right to Opt-Out of Sale/Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

9.5 Right to Limit Use of Sensitive Information

We do not use sensitive personal information for purposes beyond what is necessary to provide our Services.

9.6 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We will require verification of the agent's authority.

9.7 California "Shine the Light"

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

10. International Data Transfers

10.1 Location of Processing

Content Bug is based in the United States. Your information may be processed and stored in the United States and other countries where our service providers operate.

10.2 Data Transfer Safeguards

When we transfer personal information internationally, we use appropriate safeguards:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

10.3 European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland:

• Legal basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
• Data transfers: We use standard contractual clauses for transfers outside the EEA
• Additional rights: You have the right to lodge a complaint with your local supervisory authority
• Data Protection Officer: Contact us at [email protected] for privacy inquiries

10.4 Canadian Users (PIPEDA)

If you are located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information and to withdraw consent to certain processing.

11. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Content Bug. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.

Third-party services we commonly integrate with include:

• Google Drive, Dropbox (file storage)
• Stripe (payment processing)
• Zoom (video conferencing)
• Social media platforms (sharing, authentication)

13. Your Content

13.1 Ownership

You retain all ownership rights to the content you submit to Content Bug for editing (video files, audio, images, etc.). We do not claim ownership of your content.

13.2 License to Process

By submitting content, you grant Content Bug a limited, non-exclusive license to use, process, and store your content solely for the purpose of providing our editing services.

13.3 Content Storage

We store your content on secure servers during the editing process. Completed projects are retained for 90 days after delivery to allow for revisions, after which they may be deleted.

13.4 Confidentiality

We treat your content as confidential and do not share it with third parties except as necessary to provide our services (e.g., our editors who work on your projects).

13.5 Portfolio Use

We may request permission to use completed work in our portfolio or marketing materials. We will not use your content for these purposes without your explicit consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

14.1 Notification of Changes

If we make material changes to this Policy, we will notify you by:

• Posting the updated Policy on our website
• Updating the "Last Updated" date at the top
• Sending an email notification (for significant changes)
• Displaying a notice within our Services

14.2 Continued Use

Your continued use of our Services after any changes to this Policy constitutes your acceptance of the updated Policy. If you do not agree to the changes, you should stop using our Services.

14.3 Review

We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

For privacy-specific requests (access, deletion, correction), please include:

• Your full name and email address associated with your account
• A description of your request
• Any relevant details to help us locate your information

16. Additional Disclosures

16.1 SMS/Text Message Policy

If you opt in to receive SMS/text messages from Content Bug:

• Message frequency varies based on your account activity
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• We will not share your phone number with third parties for marketing

16.2 Email Communications

We send the following types of emails:

• Transactional: Order confirmations, project updates, account notifications (cannot opt out)
• Marketing: Promotions, newsletters, product updates (can opt out)

16.3 Recording Disclosure

Calls with Content Bug team members may be recorded for quality assurance and training purposes. You will be notified at the beginning of any recorded call.