Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("Client," "Subscriber," "you," "your") and Content Bug LLC ("Content Bug," "Company," "we," "us," "our"), a Utah limited liability company, governing your use of our video editing subscription services.

By subscribing to any Content Bug service plan, making any payment, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, do not subscribe to or use our services.

These Terms apply to all subscription plans offered by Content Bug, including but not limited to Basic, Growth, and Pro tiers, as well as any custom arrangements.

2. Subscription Plans and Services

2.1 Available Plans

Content Bug offers three primary subscription tiers:

• Basic Plan: Unlimited short-form video edits, up to five (5) long-form edits per month
• Growth Plan: Unlimited short-form video edits, up to ten (10) long-form edits per month
• Pro Plan: Unlimited short-form video edits, up to twenty (20) long-form edits per month

Plan specifications, deliverables, and turnaround times are subject to change. Current plan details are available at contentbug.io/pricing.

2.2 Service Definitions

"Short-form video" refers to video content under three (3) minutes in final duration, typically formatted for platforms including but not limited to TikTok, Instagram Reels, YouTube Shorts, and similar vertical or square format platforms.

"Long-form video" refers to video content three (3) minutes or longer in final duration, typically formatted for YouTube, podcasts, webinars, courses, or similar horizontal format platforms.

2.3 Monthly Credit Reset

2.4 Unlimited Short-Form Clarification

"Unlimited" short-form edits means there is no hard cap on the number of short-form edit requests you may submit. However, this is subject to reasonable use. Content Bug reserves the right to define "reasonable use" at its sole discretion and to address any usage patterns that constitute abuse, exploitation, or circumvention of the intended service model. Requests must be submitted through proper channels and are subject to standard turnaround times.

3. Payment Terms and Obligations

3.1 Payment Options

Content Bug offers the following payment structures:

• Monthly Billing: Full monthly rate charged on a recurring monthly basis
• Annual Billing (Pay in Full): Discounted annual rate paid in one lump sum
• Annual Billing (2 Payments): Discounted annual rate split into two equal payments, six months apart
• Annual Billing (4 Payments): Discounted annual rate split into four equal payments, three months apart

3.2 Binding Financial Commitment

For annual subscriptions, regardless of which payment option you select, you are committing to and are legally responsible for the full annual subscription amount. Selecting a split payment option does not reduce your total obligation—it only spreads payments over time.

3.3 Payment Processing

All payments are processed through our authorized payment processors. By providing payment information, you authorize Content Bug and its payment processors to charge your designated payment method according to your selected payment schedule.

You are responsible for:

• Ensuring your payment method is valid and has sufficient funds
• Updating payment information promptly if it changes
• Paying any fees charged by your bank or payment provider

3.4 Late Payment Penalties

Failure to make timely payments will result in the following consequences:

• Late Fee: A fee of twenty-five dollars ($25.00) per day will be assessed for each day a payment remains overdue
• Service Suspension: Services will be suspended after seven (7) days of non-payment
• Collections: Accounts more than thirty (30) days past due may be referred to third-party collection agencies
• Legal Action: Content Bug reserves the right to pursue legal remedies, including but not limited to lawsuits, liens, and judgments, to collect unpaid balances
• Credit Reporting: Delinquent accounts may be reported to credit bureaus, which may negatively impact your credit score

You agree to pay all costs of collection, including but not limited to collection agency fees, attorney's fees, court costs, and any other expenses incurred in collecting amounts owed.

3.5 Pricing Changes

Content Bug reserves the right to modify pricing at any time. Price changes will not affect active subscriptions until the next renewal period. You will be notified of any price changes at least thirty (30) days before they take effect on your account.

4. No Refund Policy

By subscribing to Content Bug services, you expressly acknowledge and agree that:

• All payments made are non-refundable
• No full or partial refunds will be provided for any reason whatsoever
• This no-refund policy applies regardless of service usage or non-usage

4.1 Situations Where Refunds Will NOT Be Provided

The following list is illustrative, not exhaustive. Refunds will not be provided for:

• Unused edit credits (short-form or long-form)
• Unused subscription time
• Dissatisfaction with deliverables or service quality
• Change of mind, business direction, or priorities
• Business closure, bankruptcy, or financial hardship
• Failure to use the service due to your own circumstances
• Technical issues on your end preventing service use
• Disputes with the quality, style, or outcome of edits
• Delays caused by your failure to provide assets or feedback
• Claims that you did not read or understand these Terms
• Any other reason not explicitly listed here

4.2 Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, or payment reversal with your bank or credit card company:

• Your account will be immediately suspended
• You will be liable for the disputed amount plus a $100 administrative fee
• Content Bug will provide documentation to the payment processor to contest the dispute
• If the chargeback is deemed fraudulent, you may be subject to legal action
• Your information may be shared with fraud prevention databases

You agree that initiating a chargeback without first attempting to resolve the issue directly with Content Bug constitutes a breach of this Agreement.

5. No Pause Policy

Your subscription runs continuously from the start date. There are no exceptions to this policy, including but not limited to:

• Vacations, travel, or personal time off
• Illness, injury, or medical situations
• Business slowdowns or seasonal changes
• Lack of content to edit
• Cash flow or budget constraints
• Platform changes or algorithm shifts
• Force majeure events affecting your business
• Any circumstances beyond your or our control

If you anticipate periods where you cannot use the service, factor this into your decision before subscribing. Once subscribed, your financial obligation continues regardless of your ability or choice to use the service.

6. Cancellation and Termination

6.1 Monthly Subscription Cancellation

If you are on a monthly billing plan:

• You may cancel at any time by providing written notice to [email protected]
• Cancellation takes effect at the end of your current billing period
• You will retain access to services until the end of the paid period
• No partial refunds will be provided for unused time within a billing period
• Any pending edit requests must be submitted before cancellation takes effect

6.2 Annual Subscription Cancellation

If you wish to terminate an annual subscription before the end of the term:

• You must pay an Early Termination Fee equal to fifty percent (50%) of the remaining balance owed
• The Early Termination Fee must be paid in full before termination is processed
• Upon payment of the Early Termination Fee, your access will end immediately
• No partial refunds will be provided for any amounts already paid

6.3 Failure to Pay Early Termination Fee

If you cancel an annual subscription without paying the Early Termination Fee:

• You remain legally obligated for the full remaining balance
• Your account will be sent to collections
• Content Bug will pursue legal action to recover the full amount owed
• You will be responsible for all collection costs and legal fees

6.4 Termination by Content Bug

Content Bug reserves the right to terminate your subscription immediately, without refund, if:

• You breach any provision of these Terms
• You fail to make timely payments
• You engage in abusive, fraudulent, or illegal conduct
• You harass, threaten, or abuse Content Bug staff or contractors
• You attempt to circumvent or exploit our service model
• You initiate an unjustified chargeback or payment dispute
• Your use of the service creates legal liability for Content Bug

Termination for cause does not relieve you of your payment obligations.

7. Service Delivery and Client Responsibilities

7.1 Content Bug's Obligations

Content Bug agrees to:

• Deliver video edits in accordance with your subscription plan specifications
• Maintain reasonable turnaround times as specified for your plan tier
• Provide access to our submission and communication systems
• Make reasonable efforts to accommodate your creative preferences
• Offer revisions within the scope defined by your plan

7.2 Client Responsibilities

You are responsible for:

• Providing raw footage, assets, and materials necessary for editing
• Providing clear instructions, references, and creative direction
• Responding to requests for clarification in a timely manner
• Reviewing and approving deliverables within a reasonable timeframe
• Ensuring you have rights to all materials submitted for editing

7.3 Delays and Non-Delivery of Assets

If you fail to provide necessary assets, instructions, or feedback:

• Content Bug is not responsible for any resulting delays
• Your edit credits will continue to expire on schedule
• Your subscription term and payments continue as scheduled
• No refunds, credits, or extensions will be provided

7.4 Quality and Revisions

Content Bug strives to deliver high-quality edits that meet your specifications. If you are not satisfied with a deliverable:

• Submit a revision request with specific, actionable feedback
• Revisions are included within reasonable limits as defined by your plan
• Revisions must be related to the original submission and scope
• Requests for complete re-edits or significant scope changes may count as new submissions

Dissatisfaction with deliverables does not entitle you to refunds or cancellation without penalty.

8. Intellectual Property

8.1 Your Content

You retain all ownership rights to raw footage, images, audio, and other materials you provide to Content Bug. By submitting materials, you grant Content Bug a limited, non-exclusive license to use such materials solely for the purpose of providing editing services to you.

8.2 Edited Deliverables

Upon delivery of edited content and receipt of full payment, you own the final edited deliverables. This ownership is contingent on your account being in good standing with all payments current.

8.3 Portfolio and Marketing Rights

Unless you opt out in writing, Content Bug may use anonymized or non-confidential portions of delivered work for portfolio, marketing, and promotional purposes. We will not use your content in ways that reveal confidential business information without your explicit consent.

8.4 Third-Party Assets

Content Bug may incorporate stock footage, music, graphics, or other third-party assets into your edits. Such assets are licensed, not owned, and their use is subject to the terms of the applicable licenses. You agree to use deliverables containing licensed assets only in accordance with those license terms.

9. Non-Solicitation of Personnel

During the term of your subscription and for a period of twelve (12) months following the end of your subscription (the "Restricted Period"), you agree not to:

• Directly or indirectly hire any Content Bug editor, contractor, or employee
• Solicit, recruit, or attempt to recruit any such individual
• Enter into any freelance, contract, or employment arrangement with any such individual
• Encourage or facilitate any such individual leaving Content Bug
• Use any third party to circumvent these restrictions

9.1 Liquidated Damages

If you violate this non-solicitation provision:

• You agree to pay liquidated damages of ten thousand dollars ($10,000) per individual, per violation
• This amount represents a reasonable estimate of damages and is not a penalty
• Content Bug may also seek injunctive relief and actual damages if they exceed the liquidated amount
• You agree to pay all attorney's fees and costs incurred in enforcing this provision

9.2 Acknowledgment

You acknowledge that Content Bug invests significant resources in recruiting, training, and retaining skilled editors, and that solicitation of such personnel would cause substantial harm to Content Bug's business.

10. Limitation of Liability

10.1 Service Provided "As Is"

Content Bug provides services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the service, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Damages

To the maximum extent permitted by law:

• Content Bug's total liability for any claims arising from your subscription shall not exceed the amount you paid to Content Bug in the three (3) months preceding the claim
• Content Bug shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Content Bug shall not be liable for lost profits, lost revenue, lost data, or business interruption
• These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise)

10.3 No Liability for Client Content

Content Bug is not responsible for:

• The performance of your content on any platform
• Views, engagement, followers, or revenue generated (or not generated) by your content
• Platform policy violations resulting from your content
• Copyright or trademark claims against your content
• Any business outcomes resulting from use of our services

11. Indemnification

You agree to indemnify, defend, and hold harmless Content Bug, its owners, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of Content Bug services
• Your breach of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit to Content Bug
• Any claims that your content infringes on third-party rights

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of the service relationship. This includes but is not limited to:

• Business strategies, plans, and financial information
• Unreleased content and creative concepts
• Pricing, terms, and any negotiated arrangements
• Technical systems, processes, and methodologies

This confidentiality obligation survives termination of the subscription and continues for three (3) years thereafter.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States of America, without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact Content Bug at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.

13.3 Mediation

If informal resolution fails, either party may initiate non-binding mediation. Mediation shall take place in Salt Lake County, Utah, or via video conference if agreed upon by both parties. The costs of mediation shall be shared equally.

13.4 Jurisdiction and Venue

If mediation fails, any legal action shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah. You consent to the personal jurisdiction of such courts and waive any objection to venue.

13.5 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class actions against Content Bug.

13.6 Time Limitation

Any claim or cause of action arising from these Terms or your subscription must be filed within one (1) year after the claim arose, or it is permanently barred.

14. Miscellaneous Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Content Bug regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.

14.2 Amendments

Content Bug may modify these Terms at any time. Material changes will be communicated via email or through our website. Continued use of services after changes constitutes acceptance of the modified Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

14.4 Waiver

Failure by Content Bug to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it later.

14.5 Assignment

You may not assign or transfer your subscription or any rights under these Terms without Content Bug's written consent. Content Bug may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.6 Force Majeure

Content Bug shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or internet/power outages. Force majeure events do not excuse your payment obligations.

14.7 Notices

All notices to Content Bug must be sent to [email protected]. Notices to you will be sent to the email address associated with your account. Notices are deemed received upon sending.

14.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15. Acknowledgment and Agreement

By subscribing to Content Bug services, you acknowledge and agree that:

• You have read these Terms in their entirety
• You understand all provisions, including payment obligations, no-refund policy, and non-solicitation clause
• You are entering into a legally binding contract
• You have had the opportunity to seek legal counsel before agreeing
• You accept these Terms voluntarily and without coercion